Cancellation & Replacement Policy
Cancellation Policy:
- Cancellation Period: Customers have the right to cancel their orders within 48 hours of placing the order without incurring any charges.
- Cancellation Process: To cancel an order, please contact our customer support team via email or phone, at info@themaj.online or +971 56 704 6472.
- Refund Policy: We will offer a full refund, minus any non-refundable fees, such as shipping or processing fees, which will be clearly communicated.
Replacement Policy:
● Conditions for Replacement: Customers may request a replacement for a product in the case of defects, damages during shipping, or other valid reasons. The process for initiating a replacement request is as follows:
Contact our customer support team within 30 days of receiving the product.
Provide all relevant details, including order number, product name, and a description of the issue, photos or videos will be also be helpful.
Follow the instructions provided by our support team for returning the item.
info@themaj.online
